Frequently Asked Question
Got questions? We’ve got answers.
Whether you’re booking a trip, preparing documents, or curious about payments and experiences — this page covers the essentials to help you travel with confidence.
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Everything You Need to Know Before You Travel.
How do I book a trip with PGE Travels?
You can book directly on our website, via WhatsApp, or by speaking with one of our travel consultants.
Can I customize my travel package?
Yes! We offer flexible packages tailored to your travel goals, budget, and preferences.
How far in advance should I book?
We recommend booking at least 4–6 weeks in advance, especially for international or peak-season trips.
Will I receive confirmation after booking?
Yes, a detailed confirmation and itinerary will be sent to your email once your booking is complete.
What payment methods do you accept?
We accept bank transfers, debit/credit cards, and secure online payments.
Do I have to pay the full amount at once?
Not necessarily. We offer flexible installment options depending on the package and timeline.
What is your refund policy?
Refunds depend on the package type and cancellation notice period. Specific terms are shared during booking.
Are there any hidden charges?
No. All costs are transparently stated in your package breakdown.
Do I need a visa for international travel?
Yes, most countries require visas. Our team will guide you through the application process.
What documents do I need before travel?
You typically need a valid passport, visa (if required), vaccination records, and travel insurance.
Can you help with visa applications?
Absolutely! We offer full visa support services for all our travel packages.
Do I need travel insurance?
Yes, and we can help you get the right travel insurance for your trip.
Will I have a tour guide during the trip?
Yes, most of our packages include a professional tour guide or local support representative.
Are meals and activities included in the package?
Many of our packages include selected meals and activities. Full details are shared during booking.
Can I travel solo or in a group?
Yes, we support both solo travelers and group bookings. Custom packages are available for each.
What if I have an issue during the trip?
Our support team is available 24/7 to assist you wherever you are in the world.
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